Case Study: Complex Community Federal Credit Union achieves 70% reduction in password reset calls and frees IT time with Fiserv Verifast SSO

Complex Community Federal Credit Union Switch to Biometric Authentication Saves IT Department Time and Hassle of Resetting Passwords

Complex Community Federal Credit Union, headquartered in Odessa, TX, was burdening its IT department with frequent password resets and account lockouts that diverted time from security and new technology projects and led employees to insecure workarounds. To address this, the credit union turned to Verifast SSO from Fiserv, a biometric single sign‑on solution.

Fiserv’s Verifast SSO uses palm‑vein biometrics (via the Fujitsu PalmSecure mouse) so staff authenticate with a scan instead of memorizing passwords; within 30 days, password‑reset calls dropped by more than 70% and employee productivity improved since users can securely log in at any branch or PC. By deploying Fiserv’s solution, Complex Community Federal Credit Union reduced IT support overhead while strengthening security and convenience.

Complex Community Federal Credit Union

Tammy Chambers

Vice Resident of IT