Case Study: Truliant Federal Credit Union halves reconciliation time and eliminates unknown write-offs with Fiserv Frontier Reconciliation

Truliant Federal Credit Union Automating the Reconciliation Process Saves Time and Money

Truliant Federal Credit Union, a $2B credit union serving more than 195,000 members, struggled with slow, manual reconciliation processes that were time-consuming, error-prone and often required write-offs for unknown out-of-balance items. To speed up reconciliation and reduce risk, Truliant turned to Frontier Reconciliation from Fiserv, building on its existing account processing platform.

Fiserv implemented Frontier Reconciliation’s web-based, rules-driven matching engine and real-time transaction views, enabling daily exception detection and audited workflows. The automation eliminated unknown out-of-balances, cut reconciliation time by half (some tasks down from 2–3 hours to under 20 minutes), created 50% additional processing capacity, reduced risk and freed staff to focus on higher‑value work.

Truliant Federal Credit Union

Kathy Scott

Manager of Accounting and Account Reconciliation