Case Study: NavyArmy Community Credit Union boosts mobile adoption 20% and triples mobile deposits with Fiserv Mobiliti

Mobiliti from Fiserv Attracts New Members with Innovative Features Exceptional User Experience

NavyArmy Community Credit Union needed to replace its mobile banking provider after a software update left many members unable to access its mobile channel, creating a “huge reputation risk.” To restore reliability and add modern capabilities, the $2.3 billion, 139,547‑member credit union selected Mobiliti from Fiserv (while continuing to use the DataSafe account processing platform) to deliver a more user‑friendly, scalable mobile experience.

Fiserv implemented Mobiliti with integrated bill pay, Popmoney person‑to‑person payments, mobile deposit image capture, alerts and a single sign‑on across online and mobile channels. The deployment met an expedited timeline and delivered clear results: a 20% increase in mobile banking adoption in year one, mobile deposits tripled year‑over‑year, mobile users rose to 31% of online users, improved uptime and internal efficiencies for staff.

NavyArmy Community Credit Union

Dana Sisk

Chief Operations Officer