Case Study: ATM Solutions achieves higher ATM availability and lower operational costs with Fiserv Device Manager

ATM Solutions Device Manager Helps Growing Enterprise Meet Network Availability Goals

ATM Solutions, the largest independent deployer and operator of ATMs in Africa with more than 5,300 retail and bank-branch machines, had outgrown a decade-old, largely manual ATM management system and needed a more automated, cost‑effective way to achieve near‑100% device availability. To meet that challenge, ATM Solutions selected Fiserv and its Device Manager solution to replace manual fault‑handling with event‑driven monitoring, tracking and problem management.

Fiserv implemented Device Manager (with onsite support during a live rollout) to deliver real‑time alerts, automated resets, prioritized 15‑minute status reports and automatic technician dispatch or cash replenishment. The result: fewer manual trouble tickets and outbound technician calls, reduced call‑center workload, improved SLA compliance and operational cost savings, giving ATM Solutions the visibility and scalability to support rapid growth and higher network availability.

ATM Solutions

Gavin Reubenson

Executive Business Development