Case Study: Santander cuts manual SAR investigations by over 40% and saves $750K with Fiserv AML Manager

Leveraging Innovative New Capabilities to Drive Productivity and Reduce Costs

Santander, one of the largest banks globally and a major UK mortgage and savings provider, selected AML Manager from Fiserv to deter money laundering across its large transaction network. After the initial deployment, Santander faced an overwhelming volume of manual suspicious activity reports (SARs) from branches and tellers and needed a more efficient way to reduce false positives and avoid hiring additional compliance staff.

Fiserv worked with Santander to add Automated Alert Investigation and Peer Group Analysis into AML Manager, automating false‑positive filtering, scoring and recommended actions for alerts and integrating case management workflows. Within two months the enhancements reduced manual investigation work significantly—tracking and closing more than 40% of SARs without manual intervention, eliminating the need to hire 18 compliance staff and saving about $750,000 a year—demonstrating measurable productivity and cost improvements delivered by Fiserv.

Santander