Case Study: Fifth Third Bank achieves centralized, automated reconciliations and major efficiency gains with Fiserv Frontier Reconciliation

Top U.S. Bank Partners with Fiserv to Drive Efficiency, Visibility and Standardization in the Financial Close With Frontier™ Reconciliation

Fifth Third Bank faced an increasingly inefficient, decentralized reconciliation process—largely managed in Excel—after growth and acquisitions increased transaction volume. To improve efficiency, accuracy and transparency the bank engaged an expert and selected Fiserv’s Frontier Reconciliation to replace manual, spreadsheet-based reconciliations.

Fiserv implemented Frontier Reconciliation enterprise-wide to centralize and standardize account reconciliations, providing transaction-level matching, audit trails and segregation of duties. The solution put 98% of Fifth Third Bank’s balance sheet on Frontier (17,781 accounts), enabled the reallocation of 125 full‑time employees, improved exception management and auditability, and reduced risk of misstatement and fraud.

Fifth Third Bank

Ken Valentine

Vice President and Senior Group Manager Information Technology