Case Study: Carter Bank & Trust achieves real-time fraud protection and stronger customer trust with Fiserv SecureNow

Carter Bank & Trust Building Consumer Trust and Confidence Through Secure Digital Services

Carter Bank & Trust, a state‑chartered community bank with $4.0 billion in assets and more than 100 branches, needed an industry‑leading security solution to support its 2018 digital banking rollout while minimizing disruption and preserving customer trust. To meet that challenge the bank selected SecureNow from Fiserv as its preferred digital banking security platform.

Fiserv implemented SecureNow, a real‑time risk‑decisioning platform that centralizes threat detection through integrations with leading services (including iovation) and is staffed 24/7 by Fiserv cybersecurity experts. The deployment reduced the bank’s internal security management burden, enabled real‑time fraud prevention and lower losses, and cut call‑center costs by an estimated $8 per interaction while delivering a frictionless customer experience.

Carter Bank & Trust

Matt Speare

Executive Vice President and CIO