Case Study: Major European Bank achieves €18M+ annual revenue boost by stemming revenue leakage with Fiserv Performance Acceleration Services

Major European Bank - Customer Case Study

Major European Bank, a Global Top 10 bank in the Eurozone, faced widespread revenue leakage across retail current and savings accounts, credit cards, consumer and business lending, credit accounts and FX transfers. The bank engaged Fiserv and its Performance Acceleration Services to stem leakage, optimise products and services, and maximise recurring revenue.

Fiserv used a methodical three‑phase approach (Discovery, Business Case, Implementation) to identify and close leakage, fine‑tune pricing and product configuration, and recommend new value‑added services; an initial focus on current/savings accounts and credit cards delivered early wins. The engagement boosted the bank’s annual recurring revenue by more than €18 million (≈€12.12M from retail banking and ≈€6.69M from credit cards), leading the bank to expand the Fiserv engagement into a second phase.