Case Study: Top 10 US Insurance Company achieves faster, more accurate reconciliations with Fiserv Frontier Reconciliation

Transforming Reconciliation for a Top 10 U.S. Insurance Company

Top 10 US Insurance Company, a top-10 U.S. multiline insurer ($43B DPW, ~39,000 employees), was struggling with high-volume, high-risk reconciliations driven by manual, Excel-based processes that caused transposition errors, rising costs and staffing burdens as the business grew. To modernize and scale its reconciliation operations, the customer selected Fiserv’s Frontier Reconciliation.

Fiserv implemented Frontier Reconciliation enterprise-wide — supporting 2 databases, 2,300+ scheduled jobs, 1,500+ balance pools and 3,000+ accounts with millions of records loaded per day — to automate matching, exception management and standardize accounting rules. The solution dramatically reduced manual reconciliations and errors, shifted staff time from identifying items to resolving them (replacing the prior 6–7 hours/day spent on identification), sped up the close process, and improved integration and overall business satisfaction.