Case Study: Carrollton Bank achieves faster product rollouts and growth with Fiserv outsourced account processing

Carrollton Bank Stepping Outside the Back Office to Focus on Customers Proves Key to Gaining Control and Growing Product Offerings

Carrollton Bank faced mounting technology, regulatory and security challenges as aging in‑house servers and a small operations team limited new product rollouts to one or two per year. To avoid doubling staff and free employees for customer-facing work, the bank moved from an in‑house platform to outsourced account processing from Fiserv and a hosted environment.

Using Fiserv’s outsourced processing and hosted platform, Carrollton Bank redeployed existing staff to focus on customers, sped time to market and kept operational control. The results were measurable: assets grew from $700 million to $1.3 billion, two branches were added, 20 new products were implemented in two years (now averaging eight per year), rollout times and costs fell, and no additional operations hires were required.

Carrollton Bank

Stosha Flowers

Vice president Information Technology