Case Study: Central Bank achieves streamlined teller operations and elevated customer service with Fiserv's Connected Teller for Signature

Central Bank - Customer Case Study

Central Bank, a $3.5 billion community bank serving central and northern Kentucky and the Louisville area, needed a modern, feature-rich teller system to support market-share growth and expand its wealth management, insurance and investment offerings. The bank already used Fiserv solutions — including Signature for account processing — but sought a more intuitive, integrated teller platform to deliver consistent frontline service and better align with its retail banking strategy.

Fiserv implemented Connected Teller for Signature, providing an interactive, integrated teller UI that streamlined frontline processes (including hold functionality), increased access to customer information, and improved integration with other Fiserv solutions like Nautilus and Aperio. Deployed across 28 banking centers and more than 160 tellers, the solution reduced training time, boosted employee adoption, improved compliance and elevated customer service, positioning Central Bank for additional workflow and referral opportunities.

Central Bank

Mike Gartner

Senior Vice President, Retail Operations