Case Study: Liberty Bank achieves improved information security, efficiency and customer service with Fiserv Nautilus

Liberty Bank Nautilus® Helps Improve Information Security Efficiency and Customer Service

Liberty Bank, a Chicago-based community bank with $835 million in assets and five branches, struggled with time-consuming loan servicing because customer loan files were paper-based and stored offsite or on another floor, making retrieval slow and insecure. To reduce reliance on paper, improve information security and meet rising cost pressures, Liberty Bank partnered with Fiserv to deploy the Nautilus enterprise content management solution.

Fiserv implemented Nautilus enhancements—such as a Document Import Processor and automated workflows—trained internal administrators, and moved loan files into encrypted, backed-up electronic storage with automated retention and routing. The result: a 50% reduction in paper handling, elimination of physical file storage, improved security and compliance, faster first-call resolution for customers, and measurable efficiency and productivity gains across the bank.

Liberty Bank

Hubert Lubowicz

Assistant Vice President of Corporate Development