Case Study: R Bank prevents $180,000 in check fraud and secures customer trust with Fiserv ARGO OASIS

Preventing Check Fraud Losses and Securing Customer Trust

R Bank, a community bank with 10 locations and more than 150 employees, was facing escalating losses from check fraud and struggling with a cumbersome manual reporting system. To address the problem, R Bank worked with Fiserv to evaluate and implement the ARGO OASIS check-fraud detection solution.

Fiserv’s ARGO OASIS uses automated transaction and image analysis to flag suspicious items, and was live in under 120 days; R Bank reports investigations are far more efficient (many tasks take roughly half the time), staff can proactively contact customers, and trust has improved. The solution prevented $180,000 in potential check losses over six months and paid for itself within a year, according to R Bank’s team.

R Bank

Jake Aleman

Senior Operations Officer