Case Study: Associated Bank achieves enterprise-wide automation and faster, paperless processing with Fiserv Nautilus

Associated Bank Enterprise-Wide Use of Content Management System Leads to Impressive Results

Associated Bank, a $30 billion diversified bank headquartered in Green Bay with roughly 240 offices, needed to move beyond basic paperless document storage to enterprise-wide process automation. To achieve that, the bank adopted Nautilus from Fiserv as its content management platform to extend document management into workflow automation across business lines.

Using Nautilus from Fiserv, Associated Bank shifted from archival use to workflow-driven processes—automating default loan servicing, deposit operations and dispute handling. Results include a 78% reduction in letter templates, replacement of a nine-step paper foreclosure process with four digital steps, one-third of 65,000 monthly deposit documents processed without manual intervention, turnaround reduced from ~10 days to same-day, improved reporting accuracy, and a projected annual printing/mailing cost reduction of more than $100,000.

Associated Bank

Candice Ollila

Business Analyst