Case Study: Flagstar Bank achieves better control of its currency supply and reduced costs with Fiserv Integrated Currency Manager

Flagstar Bank Fifth Largest Savings Bank Achieves Better Control Over Its Currency Supply with Integrated Currency Manager

Flagstar Bank, a full-service bank headquartered in Troy, MI with 100 branches, struggled with limited visibility into its cash supply chain and poor forecasting, which led to costly emergency and late cash orders and excess cash sitting idle. To address these challenges, Flagstar selected Fiserv’s Integrated Currency Manager.

Fiserv deployed the hosted Integrated Currency Manager across all 100 branches (scaling to 250 cash points including ATMs and vaults), completing rollout in 45 days with minimal Flagstar resources. The Fiserv solution delivered enterprise-wide visibility, improved forecasting and reporting, reduced emergency/late orders and cash transfer fees, and optimized cash balances—improving operational efficiency and lowering costs.

Flagstar Bank

Meghan Nye

Cash and Card Services Administrator