Case Study: Capital City Bank achieves faster, auditable reconciliations and stronger controls with Fiserv Frontier Reconciliation

Capital City Bank - Customer Case Study

Capital City Bank, a $3 billion regional bank, faced a fragmented, manual reconciliation process: about 20 people across a dozen departments were hand-keying data into Excel for nearly 400 general ledger accounts, causing inconsistencies, formatting errors and limited visibility into balances. To fix control and data-integrity gaps, the bank turned to Fiserv’s Frontier Reconciliation and Account Certification.

Fiserv centralized and automated reconciliation and certification, auto-loading data nightly and using an automated matching engine to sync transactions. The result: nearly 90% of eligible manual reconciliations automated, some accounts reconciled 50–75% faster (many reduced from 20–30 minutes to about 5 minutes), reconciliations now handled by five FTEs (one accounting FTE eliminated and 0.5 FTE reallocated), stronger segregation of duties, and improved auditor access and audit trails.

Capital City Bank

Preston Wigsten

Financial Accounting Supervisor