Case Study: Multi-Billion-Dollar Bank achieves 30% growth readiness and streamlined operations with Fiserv

System Reviews Prepare a Multi-Billion-Dollar Bank for Accelerated Growth

Multi-Billion-Dollar Bank engaged Fiserv’s Advisory Services for financial institutions as it prepared to acquire two banks and grow assets by roughly 30 percent. The merger threatened to significantly increase transaction and account volumes across different platforms, so the bank asked Fiserv for system reviews, process reviews and project services to assess scalability, efficiency and customer experience.

Fiserv’s consultants reviewed and optimized key solutions (including the Premier bank platform and related modules, Director, Business Online and transaction content tools), recommended specification tweaks and Director modules to automate workflows, and trained staff on new processes. As a result, Fiserv helped the Multi-Billion-Dollar Bank streamline operations, increase process efficiencies, handle additional transaction volume without adding personnel, and position the bank for a smoother conversion and future growth.