Case Study: North Shore Bank achieves rapid mobile adoption — surpasses first-year goals in one month with Fiserv's Mobiliti

Within a Month of Rolling Out Mobiliti to Its Customers This Bank Surpassed Its Entire First Year Mobile Adoption Goals

North Shore Bank faced rising customer demand for full-service mobile banking in 2012 as smartphone use and mobile traffic to its site climbed. To respond, North Shore Bank turned to Mobiliti from Fiserv, leveraging a long-standing partnership to deliver a mobile solution that matched customer expectations for banking on their devices.

Fiserv’s Mobiliti was implemented smoothly and adopted rapidly: within a month the bank exceeded its entire first-year mobile adoption goals, and today 43.6% of North Shore’s online banking customers are Mobiliti users. The rollout drove steady app downloads, increased mobile deposits and transactions, and the bank later added the Mobiliti tablet version in 2014, demonstrating measurable customer engagement and empowerment.

North Shore Bank

Tim Gluth

Digital Solutions and Emerging Media Manager