Case Study: Veridian Credit Union achieves real-time travel updates and streamlined member service with Fiserv Card Developer API

API Portal Promotes Digital Innovation and Enhances the Consumer Experience

Veridian Credit Union sought to streamline and modernize how members report travel for debit and credit card use—replacing a slow, manual process (online forms, branch visits or calls that could take 1–4 hours to process) with real‑time updates. To do this, Veridian turned to Fiserv and its Card Developer: API platform to build a digital solution that integrates with online and mobile banking.

Using Fiserv’s Card Developer: API, Veridian implemented a Travel API and staff dashboard that apply travel exemptions immediately across eligible cards, eliminate double‑keying, and reduce back‑office work. The change delivered measurable impact—6,867 member updates processed in a 60‑day period—while speeding responses, cutting follow‑ups, and improving both member and staff experience. Fiserv continues to partner with Veridian as they expand API-driven digital services.

Veridian Credit Union

Amanda Freet

Manager of Card Services