Case Study: Cadence Bank achieves scalable, accurate AML detection and reduced false positives with Fiserv AML Risk Manager

Advanced Money‑Laundering Detection Keeps Pace With Bank’s Rapid Growth

Cadence Bank, a regional bank with 98 branches and $18.8 billion in assets, needed an anti‑money‑laundering solution that could scale with rapid growth and meet stricter regulatory expectations. Its previous AML system was inflexible, produced high false‑positive rates, required manual SAR filing, and couldn’t be customized to support Cadence Bank’s evolving risk‑based approach, so the bank engaged Fiserv for a replacement.

Fiserv implemented AML Risk Manager to provide customer risk scoring, transaction monitoring, watch‑list filtering and automated SAR workflows; the platform’s advanced detection and configurable thresholds let Cadence Bank scan large volumes quickly, prioritize alerts and reduce false positives. As a result, Cadence now generates more useful, system‑driven alerts (rather than referrals), files SARs automatically, and has realized operational efficiencies that support continued growth while improving compliance oversight.

Cadence Bank

Rosemary Shaner

Technical Systems Analyst