Case Study: Staley Credit Union achieves rapid online and mobile adoption with Fiserv's Configure Digital Corillian

Online Banking Helps Build Robust Digital Channel Strategy

Staley Credit Union, a $130M cooperative serving 13,500 members, needed a more flexible, brandable online banking solution after its previous provider limited customization and even marketed third-party products to members. The credit union turned to Fiserv and chose Configure Digital Corillian (with PopMoney for P2P) to complete its digital banking strategy while leveraging its existing Spectrum account processing relationship.

Fiserv implemented Configure Digital Corillian in an ASP environment with seamless integration to Spectrum, adding mobile capabilities and PopMoney. The results were immediate and measurable: 44% of members enrolled in online banking almost immediately, mobile users doubled within two years, and about 60% of online banking users now use mobile services — driving increased mobile deposit capture and helping Staley approach its 50% adoption goal.

Staley Credit Union

Kim Ervin

Vice President Chief Financial Officer