Case Study: Mid-Sized Independent Broker-Dealer Streamlines Onboarding, Expands Product Offering and Cuts Costs with Fiserv Unified Wealth Platform

Top Financial Services Company Elevates Advisor Experience

Financial Services Company, a mid-sized independent broker-dealer with more than 3,500 investment advisor representatives, had outgrown its legacy turnkey asset management program (TAMP) and faced advisor frustration from limited investment options and a paper-based, clunky onboarding experience. The firm engaged Fiserv to modernize its platform, selecting Fiserv’s Unified Wealth Platform to deliver a digital, device-agnostic client experience and richer tools for advisors.

Fiserv implemented Unified Wealth Platform with paperless electronic account opening, an intuitive advisor dashboard, a state-of-the-art model management hub, and multi‑custodian connectivity, while enabling the broker-dealer to bring reconciliation and trading back in‑house. The deployment produced measurable benefits—AUM growth, cost savings from reduced operating expenses, improved client and advisor satisfaction, greater efficiency and advisor productivity, and lower operational risk through straight‑through processing.