Case Study: Desjardins Bank achieves 85–90% automated loan portfolio reviews with Fiserv iVue Advantage

Creating Efficient Loan Portfolio Reviews Through Data Aggregation and Report Automation

Desjardins Bank, a U.S. subsidiary serving Canadian snowbirds, faced a heavily manual loan review process handled by just two employees, creating backlogs and the prospect of hiring more staff. The bank engaged Fiserv Professional Services and implemented iVue® Advantage (including iVue PowerShare and Business Analytics) to aggregate data from its Cleartouch account processing platform, internal systems and third-party sources like Equifax.

Fiserv’s Professional Services team created a custom Loan Risk Engagement Report that automates reviews, applies business logic to flag issues, and prioritizes relationships needing attention. The solution now reviews 85–90% of Desjardins Bank’s loan portfolio automatically, reduced the analysts’ workload, decreased the number of manual reviews, and enabled portfolio expansion while keeping large loans (e.g., >$1M) under manual oversight.

Desjardins Bank

Victor Desaulniers

Business Intelligence Management Consultant