Case Study: The Guardian Life Insurance Company of America strengthens enterprisewide financial crime detection with Fiserv's Financial Crime Risk Management Platform

Insurance Company Strengthens Financial Crime Detection With Enterprisewide Solution

Guardian, a large mutual insurance company serving millions of customers, needed to proactively address the growing threat of money laundering and fraud across its diverse products and businesses. To gain enterprise visibility and modernize transaction monitoring, Guardian selected Fiserv’s Financial Crime Risk Management Platform — including AML Risk Manager (deployed in 2016) — to replace manual, spreadsheet-based processes.

Fiserv implemented a centralized solution for watch-list filtering, sanction screening, transaction and fraud monitoring and later added Payment Fraud Manager, giving Guardian automated, risk-ranked alerts, a single investigation portal and an enterprisewide referral intake. The platform enabled monitoring of all covered products by 2021, streamlined investigations with e-filing of SARs to FinCEN, created a permanent audit trail for regulators, and improved cross-team collaboration and analyst efficiency — outcomes Guardian attributes to its ongoing partnership with Fiserv.

Guardian

Beatriz Henriquez-Tong

Director of Anti-Financial Crime Technology