Case Study: Southern Bank achieves a 55% reduction in fraud with Fiserv's CardValet

Southern Bank Chooses CardValet

Southern Bank faced rising debit card breaches and growing cardholder security concerns. To strengthen its risk mitigation toolkit, Southern Bank chose Fiserv’s CardValet mobile app to give customers real‑time transaction alerts and controls over when, where and how their debit cards are used.

Fiserv rolled out CardValet and integrated it into Southern Bank’s onboarding process; using Fiserv marketing tools and custom strategies the bank enrolled more than 10% of its cardholders, generated tens of thousands of alerts, and saw CardValet users experience 55% less fraud, boosting cardholder confidence and the bank’s competitive advantage.

Southern Bank