Case Study: Howard Bank achieves paperless, streamlined account opening—cutting time from 90 to 20 minutes—with Fiserv

Howard Bank - Customer Case Study

Howard Bank sought to free up time to have more meaningful dialogues with customers during account opening by automating and shortening a lengthy, manual process. They engaged Fiserv and leveraged Fiserv’s Insights & Optimization and Account Processing Solutions to redesign and improve operational effectiveness across the onboarding workflow.

Fiserv consultants implemented a fully paperless, end-to-end account opening solution that streamlined processes from the front line to the back office, automating previously manual steps. The changes cut account opening time from 90 minutes to 20 minutes, increased customer engagement and interaction, and improved profitability for Howard Bank.

Howard Bank