Dialpad B2B Case Studies & Customer Successes

Ace Enables a Remote Call Center with Dialpad

Ace

Jeff Denefrio

Call Center Manager

ACI Jet achieves modernized and unified communications with Dialpad

ACI Jet

Chris LaBarbera

IT Support Lead

Acquia achieves reliable global call quality and happier teams with Dialpad

Acquia

Michael Ehrich

VP of IT and Security

Acquia eliminates dropped calls, saves 66% IT time and cuts costs to one-third with Dialpad

Acquia

Olaf Doemer

Global Director of Support

How call recording helps AER Technologies’ agents improve their performance

AER Technologies

Daniel Murillo

Customer Service Supervisor

How Ambrook’s team stays accessible from anywhere

Ambrook

Jeff Anders

Co-Founder

Andy Mohr Group modernizes phone system and eliminates downtime with Dialpad

Andy Mohr Group

Kelly Winstrom

Director of IT

How Ansible Health saves 90% on communications

Ansible Health

Ming Jack Po

CEO and Founder

Art’s Way Manufacturing stays ahead of customer demand + supply chain issues with Dialpad Ai

Art’s Way Manufacturing

Emily Bailey

Marketing Manager

How ATG Travel saves 10% of time with Dialpad Ai

ATG

Shaila Santo

Team Leader for the Operations

Atmosphere grew their TV streaming business 15x with AI

Atmosphere

Jordan Wagner

Vice President of Revenue Operations

How Auckland Eye transformed patient care with Dialpad Ai

Auckland Eye

Pariket Dhabuwala

Patient Services Manager

Austin FC scores a communications goal and connects 180 employees across 3 locations

Austin FC

Ryan Fannin

Vice President of Information Technology

Why does Cricket Australia say Dialpad is “in a class of its own

Australia’s Cricket

Murray Newham

Senior Manager of Cloud Platforms

Azusa Pacific University achieves seamless shift to remote learning and streamlined admissions with Dialpad

Azusa Pacific University

Rob Davis

Director of Personal Technology

Betterment achieves 47% cost savings and a mobile-first, scalable communications platform with Dialpad

Betterment

Mike Bongardino

Tech Ops Manager

How Betterment saw 60% in cost savings with Dialpad

Betterment

Mike Bongardino

Tech Ops Manager

Betts Recruiting achieves 90% telephony cost savings and work-anywhere productivity with Dialpad

Betts Recruiting

Radley Meyers

VP of Sales and Recruiting

Beycome achieves $15,000 in annual savings and improved communication with Dialpad

Beycome

Nico Jodin

Chief Executive Officer

How Big Brothers Big Sisters Lone Star keeps everyone connected

Big Brothers Big Sisters

April Ford

Chief of Technology and Program Operations

Bing Lee achieves a scalable remote contact center and improved customer experience with Dialpad

Bing Lee

David Beck

Head of Process Improvement

How BM2 Freight Services Futureproofs Operations with Dialpad Ai

BM2 Freight

Kevin Ruschman

Director of IT

BNamericas connects employees and clients across Latin America

BNamericas

Juan Gamboa

Chief Revenue Officer

Builder Prime achieves same-day setup and streamlined customer support with Dialpad

Builder Prime

Jonathan Weinberg

Founder

How C.R. England keeps 120 fleets of truckers connected across the country

C.R. England

Erik Ekberg

Talent Acquisition and Organizational Development Manager

How Camino Financial cut resolution time from 48 hours to just 6

Camino Financial

Tania Cardenas

Senior Sales And Operations Manager

How CareRev enables healthcare professionals to pick up shifts through their mobile app with the help of a unified communications platform—and reduced missed calls by 90%

CareRev

Carly Kopec

Director of Operations

How CarGurus saves 5 hours per agent per week with Dialpad Ai

CarGurus

Conor Queenan

Senior IT Voice Engineer

Central Restaurant Products achieves improved customer experience, reliable call handling, and real-time analytics with Dialpad

Central Restaurant Products

Nat Norris

VP of Marketing and IT

CF Real Estate Services achieves faster, more collaborative communications with Dialpad

CF Real Estate Services

Ryan Nigro

Senior VP of IT

CF Real Estate Services achieves improved agent availability and IT efficiency with Dialpad

CF Real Estate Services

Ryan Nigro

Senior VP of IT

Water Powers Global Projects with Dialpad

Charity: Water

Ian Cook

Head of IT

How Chezuba can make calls from anywhere

Chezuba

Sukhendra Rompally

Founder and CEO

CIVITAS easily sets up phone lines for new teammates and offices

CIVITAS

Carmen Perkins

Executive Vice President

ClassPass connects 400 employees around the world with just a two-person IT team

ClassPass

Randy Tanenhaus

IT Manager

Code42 achieves an Anywhere IT Stack with Dialpad

Code42

Jerod Lindblom

Vice President of Information Technology

How Continental Stock Transfer and Trust expects to save 40% annually with Dialpad

Continental Stock

John Torres

Vice President and Director of Customer Communications

Corridor Mobile Medical Services achieves reliable, scalable mobile communications with Dialpad

Corridor Mobile Medical Services

Derek Georg

Chief Systems Officer

Corridor Mobile Medical Services achieves seamless remote work and modern cloud telephony with Dialpad

Corridor Mobile Medical Services

Jamie Lowry

Chief Operations Officer

Coye Law Firm achieves seamless cross‑continent client communication with Dialpad

Coye Law Firm

Wade Coye

President

Crunchbase achieves 30% productivity increase with Dialpad

Crunchbase

How CureMint uses Dialpad to stay connected to over 700 dental offices

CureMint

Brad Springer

VP of Success

Dandelion Chocolate achieves a connected retail experience and 50% IT headcount cost savings with Dialpad

Dandelion Chocolate

Dana Crary

Office Manager

Denison University achieves modernized campus communications and improved student engagement with Dialpad

Denison University

Dena Speranza

CIO

Deputy achieves global connectivity and improved call quality with Dialpad

Deputy

Keith Jones

Global Operations Manager

How this LA-based dog care updates clients via call and text

Dogdrop

Shaina Denny

Co-founder and CEO

Why DPN says their business phone system is “saving the day”

DPN Software

Daniel Feodoroff

Technical Officer

Drizly sells and services like never before with Dialpad

Drizly

Dana Hansen

Account Manager

Early Learning Coalition of Palm Beach County achieves seamless remote call center operations and handles 9,000 extra minutes with Dialpad

Early Learning Coalition of Palm Beach County

Luis Mena

Vice President of IT

Edge Logistics achieves faster onboarding, lower costs, and global cloud communications with Dialpad

Edge Logistics

Will Kerr

President

Education First transitions to 100% remote work with Dialpad

EF Education First

Mike Monterio

Communications System Manager

How Elise Buie Family Law Group uses Dialpad to grow smarter

Elise Buie Family Law Group

Bri Laverdure

Marketing Director

Enova Energy achieves remote scalability and becomes a virtual company with Dialpad

Enova Energy

Ian Smith

IT Manager

Enviroshake achieves seamless remote work and flexible call routing with Dialpad

Enviroshake

Jeddore McDonald

Marketing Coordinator

How Evident helps people access the legal services they need

Evident

Brian Fitzpatrick

CEO and Co-Founder

How Fenway Health switched over 600 employees to remote work seamlessly

Fenway Health

Jon DiBiasio

I.T. Director

How Financial Express improves collaboration with Dialpad Ai

Financial Express

Terry McGinnis

Financial Express

Financial Times achieves $65K cost savings and 2x faster adoption by cutting desk phones with Dialpad

Financial Times

Lee Arthur

Managing Director

How FinditParts improves agent performance with Dialpad Ai

FinditParts

Joel Kassay

Director of Customer Success

Firefly Health achieves 40-second call SLA with Dialpad

Firefly Health

Kimberly Bartlett

Head of Member Experience Operations

How Five Iron Golf consolidated 16 contact center locations across the US with Dialpad

Five Iron Golf

Allie Handman

National Director of Customer Experience

How Foley Services drives operational success with Dialpad Ai

Foley

Raymond Dunne

Vice President of Operations

How Friday Health Plans saves 10 hours a week with Dialpad Ai

Friday Health Plans

Edwin Cruz

Senior Director of Customer Service

How Fund That Flip saves 15-20 minutes every time they pull call analytics with Dialpad

Fund That Flip

Robert Rodriguez

Director of Business Operations

How Glo Preemies™ is improving health equity with Dialpad

Glo Preemies

Ashley Randolph

Glo Preemies

How Guidesly’s sellers moved to a cloud-based platform

Guidesly

Taylor Lord

Head of Marketing and Product

Harrelson & Harrelson achieves seamless remote client service and accurate billable call tracking with Dialpad

Harrelson & Harrelson

William M. Harrelson

Harrelson & Harrelson

Healthvana provides a better patient experience with Dialpad's AI-powered voicemail and call analytics

Healthvana

Gabriella Palmeri

Business Operations Associate

How Hillcrest Health saves time every week with Dialpad Ai

Hillcrest Health

Sommer Ehrenberg

Director of F45 Operations

How healthcare benefits company Homestead Smart Health Plans reduced their ASA to under 10 seconds

Homestead Smart Health Plans

Tony Tedesco

Chief Information Officer

How Hometap connects with homeowners across 15 states (with room to scale)

Hometap

Tom Griffiths

Sales Operations

Hopeworks Connects Youths to Opportunities with Dialpad

Hopeworks

Dan Rhoton

Executive Director

Huge achieves 80% annual conferencing cost savings and a connected global agency with Dialpad (UberConference)

Huge

Mariam Maldani

Editor

How SpinCar switched to a powerful new phone platform—in the nick of time

Impel

Michael Case

IT Manager

Dialpad supercharges InfoTrack’s contact center in the cloud

InfoTrack

Fernan Kalaw

Director of Customer Support

IPM Medical Group achieves call insights and in-house contact center efficiency with Dialpad

IPM Medical Group

Jay Cornelius

Director of Technical Development

JumpCrew Achieves 50% Shorter Sales Cycle with Dialpad

JumpCrew

Forrest Smith

Director of Data and Technology

Why Jumpstart MD no longer has to play phone tag for customer support

JumpStartMD

Danny Valdez

Senior System Admin

Jungle Disk accelerates productivity with Dialpad

Jungle Disk

John Garza

Director of Sales

How Katalyst onboarded everyone onto a new communications platform in 20 minutes

Katalyst

Dan Roland

Chief Executive Officer

How Kentucky Organ Donor Affiliates handles 10k calls a month

Kentucky Organ Donor

Bill

Operations Manager

Knock Out Recruiting offers a smooth, AI-powered candidate experience

Knock Out Recruiting

Amanda Springer

Executive Director

How LA Pacific University drives enrollment with Dialpad Ai

LA Pacific University

Daniel Terrones

Director of Information Technology

Lakeshore Recycling Systems achieves reliable, scalable cloud communications and efficient call center operations with Dialpad

Lakeshore Recycling Systems

Jason Jonelis

Director of IT

Lakeshore Recycling Systems achieves resilient, scalable cloud communications with Dialpad

Lakeshore Recycling Systems

Jason Jonelis

Director of IT

How LeadSigma set up a new phone system in 30 minutes for high-volume outreach

LeadSigma

Scott Hansen

Founder and Chief Executive officer

How this legal association saves 3+ hours a week with artificial intelligence

Legal Association

LemonBrew makes 57% more calls with Dialpad

LemonBrew

Brandon Snider

Vice President of Technology

How this university’s sysadmin star migrated the team to a new phone system and call center—way ahead of schedule

Los Angeles Pacific University

Anthony Guerrero

System Administrator

MarketStar achieves higher sales productivity and faster ramp-up with Dialpad

MarketStar

Keith Titus

Chief Executive Officer

Mashable achieves seamless global collaboration with Dialpad

Mashable

Dave Bour

Manager of IT Operations

Metropolitan Pediatrics connects six clinics with over 42,000 patients

Metropolitan Pediatrics

TJ Anderson

Chief Medical Information Officer

How Miller Law Firm stays connected with clients from anywhere with Dialpad

Miller Law Firm

Steve Miller

Owner/attorney

Building community with Miracle Message’s phone buddy system

Miracle Messages

Kevin Adler

Founder and CEO

mono achieves 60% communications cost savings and a connected, collaborative agency with Dialpad

mono

Grant Griffith

IT Manager

Motorola Solutions achieves elimination of 9,000+ desk phones and an 8x call volume increase with Dialpad

Motorola Solutions

Greg Meyers

Chief Information Officer

National Juneteenth Observance Foundation achieves nationwide coordination and preserved oral histories with Dialpad

National Juneteenth Observance Foundation

Steve Williams

President

How New City Moving revamped their customer experience with Dialpad Ai

New City Moving

Clare McDevitt

Director of Sales

How Nexl quadrupled the number of closed deals with Dialpad Ai

Nexl

Theo Seel Kent

Business Development Representative Manager

How NTG increased revenue with Dialpad Ai Sales

Nolan Transportation Group

Mallory VonRohn

Vice President of Technology Operations

How Olansky Dermatology went live in just 72 hours

Olansky Dermatology & Aesthetics

Trent Renta

Practice Administrator

One Partner achieves mobile selling and live call visibility with Dialpad

One Partner

Amos Banbury

co-founder and Head of Sales

How Ooredoo increased online interactions from 0.4% to 37%

Ooredoo

Raffi Tokmakjian

Director Digital Channels

Outdoor Voices achieves centralized phone system and improved customer experience with Dialpad

Outdoor Voices

Francisco Veloz

IT Manager

PadSplit’s team goes from 5 employees to more than 80 worldwide

PadSplit

Erin Willbanks

Head of Customer Experience

PagerDuty achieves seamless global mobile communications across five offices with Dialpad

PagerDuty

Jeremy Einhorn

Enterprise Account Manager

How Parkway Solutions “brings their A-game” to every call

Parkway Solutions

Matthew Fulton

Chief Technology Officer

How PeopleShare revolutionizes communications with Dialpad Ai

PeopleShare

Nikki Olsen

Business Operations Manager

PetPartners achieves reliable, scalable call centers with Dialpad

PetPartners

Adam Blodgett

Customer Care Supervisor

PlanGrid - Customer Case Study

PlanGrid Build

Brendan Farrell

Director of IT

Platterz achieves scalable, real-time sales and service operations and $30K+ annual savings with Dialpad

Platterz

Raz Zohar

Head of Expansion

How Plush manages communications for 108 stores from the cloud

Plush

Eitan Schleissner

CIO

Why PowerDMS left their old phone system behind

PowerDMS

Cosey Hostetter

Service Desk Manager

How Proliance Surgeons keeps 80+ care centers connected with Dialpad Ai Contact Center

Proliance Surgeons

Curt Kwak

Chief Information Officer

Quora Kills the Desk Phone with Dialpad

Quora

Ashley Sprague

Director of IT

How Racing SA manages 26 race clubs on a unified system and CRM

Racing SA

Kevin Speering

IT Project Manager

Randstad scales its global HR enterprise with a single Ai voice solution

Randstad

Fernando Brías Cobos

Global Branch Network and Voice Services Product

How RE/MAX stays connected on one unified telephony platform

RE/MAX

Josh Gilmorex

Executive Director of Product Support

How RealtyNinja handles 37% more support calls

RealtyNinja

Casimir Loeber

Co-Founder and Lead Developer

How PartsSource serves customers better with Dialpad Ai

Remi Holdings

Jonathan Meredith

Systems and Security Engineer

How Removify went global with Dialpad

Removify

Andrew Whitford

Founder

How Rently handles 2 to 3,000 calls a week. While maintaining a 4.5+ CSAT score

Rently

Sahil Farooqi

Head of Customer Care

How RevLocal manages multiple contact centers with Dialpad

RevLocal

Ruben Clark

Director of IT

How Riders Share impresses customers with automatic text updates

Riders Share

Guillermo Cornejo

Founder & CEO

The Roman Healthcare Group achieves near-instant migration and major cost savings with Dialpad

Roman Healthcare Group

Will Musto

Director of Operations

RTM Business Group achieves seamless onboarding and an easy-to-use cloud phone system with Dialpad

RTM Business Group

Nicholas Carroll

Executive Director

The Second City keeps the laughs coming—from anywhere—with Dialpad

Second City

Dan Wagner

IT Manager

Service Today achieves reliable, same-day repairs and a connected contact center with Dialpad

Service Today

Zak Saboune

President

ShipEX Strengthens Conversations with Dialpad’s Voice Intelligence

ShipEX

Zach Glenn

Director of IT

How SiteMinder empowers its sales team and lowers CAC

SiteMinder

Nat

Enablement Operations Manager

Skedaddle Humane Wildlife Control works from anywhere

Skedaddle Humane Wildlife Control

Barry Dowd

Chief Operating Officer

How Smart AutoCare connects agents in 12 states with Dialpad Ai Contact Center

Smart AutoCare

Lance Schley

Director of Call Center Operations

Improving Customer Interaction a Top Priority for solarZero

solarZero

Vivian Gervais

Senior Network Engineer

How this leading car wash equipment business scales with Dialpad Ai

Sonny’s Enterprises

Dave Richardson

Vice President of IT

Scaling an enterprise with real-time analytics + APIs

Splunk

Chad Kunsman

Senior Network Engineer

How SpotOn reduces BDR training time by 50% with Dialpad Ai

SpotOn

Gina Yfarraguerri

Head Of Rta And Compliance For Bdr

St. Charles Automotive achieves higher customer call satisfaction with Dialpad

St. Charles Automotive

Kevin Maher

General Manager

Stax powers $10 billion+ in transactions—and connects teams worldwide

Stax

Wendy Meli

Information Systems Manager

Strategex achieves reliable, high-quality research calls and remote flexibility with Dialpad

Strategex

Barbara Cunningham

Researcher Project Manager

How Strawberry Hill sells more pastries with AI

Strawberry Hill

Marc O’leary

Co-owner/executive Director

StudioNow achieves 20% telephony cost savings and simplified, flexible communications with Dialpad

StudioNow

Brooks Hofstetter

Senior Director of Operations

How StudioNow saved time, money (20%!), and even morale with a phone system

StudioNow

Brooks Hofstetter

Senior Director of Operations

How Sunrun is reducing costs by up to 15% with Dialpad Ai

Sunrun

David Justus

VP of Software Engineering

How Sunstate Equipment saves 25% of time with Dialpad Ai

Sunstate Equipment

Stephen Schleeper

Senior VOIP Engineer

How Superior hit a 94% CSAT score with Dialpad Ai

Superior

Gordon Musgrove

Director of Customer Delivery

Syngenta achieves global digital transformation and scalable cloud communications with Dialpad

Syngenta

Greg Meyers

Chief Information Officer

Tecovas eliminates support call frustration and delivers reliable, personalized voice support with Dialpad

Tecovas

Carli Hooten

Customer Experience Manager

Ted Collaborates From Anywhere with Dialpad

TED

Francil Richards

Senior IT Manager

How The FruitGuys save 10 hours a week with Dialpad

The FruitGuys

Ernesto Perez

IT Manager

How The Hero Co saves 3-5 hours a week with Dialpad Ai

The Hero Co

Lori Grisham

Director of Customer Happiness

How PT Services increases sales by 5-10% a year with Dialpad Ai

The PT Services Group

Bob Zupanek

President

How Think Board got advanced AI and communications features at a startup-friendly price

Think Board

Hanson Grant

Founder & CEO

Thread Health gets Dialpad up and running in 30 minutes

Thread Health

Paul Julius

CEO and Co-Founder

How the TNCSA coaches agents faster

TNCSA

Taylor Jones

Director of Technology

Toast - Customer Case Study

Toast

Tom Roark

IT Operations Manager

Toast achieves improved productivity and streamlined communications with Dialpad

Toast

Tom Roark

IT Operations Manager

Litigation finance firm TownCenter Partners achieves 100% remote work with Dialpad

TownCenter

Roni Elias

Lead Asset Manager

Why TRAFFIX said Dialpad “was the most advanced phone system out of all the competitors”

TRAFFIX

Marc Knoop

Chief Technology Officer

Triple Aught Design achieves a modern retail experience and 40% cost savings with Dialpad

Triple Aught Design

Peter Hogg

Systems Engineer

How Van Horn improves employee training by 20%

Van Horn Automotive Group

Tina Tasche

CRM Manager

How VaVende supports car dealerships across the country from a single phone system

VaVende

Matt Adragna

Founder and Owner

How Vigilance Health serves patients better with Dialpad Ai

Vigilance

Leslie Munoz

Director of Operations and Change Management

Vivint Solar - Customer Case Study

Vivint

Mike Hincks

Director of IT

Westward360 keeps US–Philippines contact centers connected and reduces hold times with Dialpad

Westward360

Jude Tungul

Business Operations and Intelligence Manager

WeWork achieves reliable global communications and cost savings with Dialpad

WeWork

Chad Pierce

Head of Building Technology

How Wilson Logistics coordinates 400+ trucks with Dialpad Ai

Wilson Logistics

Dan Brewer

Vice President of Information Technology

How does Wiz Kid Learning connect with young STEM students from anywhere?

Wiz Kid Learning

Kyla Bolden

Founder and CEO

How WizeHire improved their callback time by 50% with Dialpad

WizeHire

Melissa Woodring

VP of Client Success

Xero achieves $500,000 in annual telephony cost savings with Dialpad

Xero

Andrew Jessett

General IT Manager

How Zorba’s agents stay in touch with thousands of users across 3 continents

Zorba

Kobi Mantzur

Co-Founder and CTO