Case Study: Financial Times achieves $65K cost savings and 2x faster adoption by cutting desk phones with Dialpad

How one Financial Times executive changed everything by killing the desk phone

The New York Institute of Finance, part of the Financial Times, serves 36,000 students worldwide and faced heavy call volumes, a legacy PBX, and a 50% remote workforce that made traditional desk phones and on‑prem telephony untenable. The institute needed a cloud-first communications strategy to support anywhere workers, reduce maintenance overhead, and boost productivity.

They adopted Dialpad’s cloud voice, video, messaging, and meetings, signing in with Google credentials for a minutes‑fast rollout and leveraging Salesforce, LinkedIn, and G Suite integrations. The switch doubled adoption speed, eliminated desk phones, streamlined sales workflows, and delivered about $65,000 in cost savings while enabling seamless remote collaboration.

Financial Times

Lee Arthur

Managing Director