Case Study: Van Horn Automotive Group achieves faster scaling and 20% better training with Dialpad

How Van Horn improves employee training by 20%

Van Horn Automotive Group needed a modern communications system that could scale with its growing dealership operations after frustrations with an older Mitel setup. The company wanted an easy-to-use, enterprise-grade solution that could streamline call center work, speed onboarding, and make it simpler to launch new locations. Dialpad’s cloud-based platform stood out for its flexibility and feature set.

Dialpad implemented a scalable communications system for Van Horn Automotive Group, making user provisioning and dealership setup much faster—reducing tasks that once took days to just a few clicks. With features like AI Recaps, the team also spent less time taking notes in meetings, saving an estimated 5 to 10 minutes per meeting. Dialpad’s AI Scorecards further improved training effectiveness by 20%, helping Van Horn onboard employees more efficiently and focus more on customer experience.

Van Horn Automotive Group

Tina Tasche

CRM Manager