Case Study: Five Iron Golf centralizes 16 contact centers with Dialpad

How Five Iron Golf consolidated 16 contact center locations across the US with Dialpad

Five Iron Golf, a growing indoor golf and entertainment company with 16 U.S. locations, needed a better way to manage customer calls across its expanding footprint. Its previous VoIP system routed calls only to individual front desks, overwhelming on-site staff and making it difficult to centralize bookings, questions, and support. The company turned to Dialpad and its cloud contact center platform to create a central hub for handling calls while still allowing transfers to specific locations when needed.

With Dialpad, Five Iron Golf centralized its phone system, enabled remote agents to work from anywhere, and improved staffing across time zones. Dialpad’s AI-powered features, including analytics, transcriptions, and real-time insights, helped the team manage call volume more efficiently and respond faster to customers. The result was a more flexible, fully remote-friendly contact center that reduced front-desk pressure and made centralized operations possible, according to Five Iron Golf.

Five Iron Golf

Allie Handman

National Director of Customer Experience