Case Study: CF Real Estate Services achieves improved agent availability and IT efficiency with Dialpad

CF Real Estate Services Makes the Switch to Dialpad

CF Real Estate Services is a full-service real estate company managing over 90 communities and 25,000 residents with 110 employees. They relied on an outdated cloud-hosted PBX that lacked apps, a corporate directory, mobile accessibility, audit tools and customer support — making internal communication difficult, causing missed calls in the field, and creating lengthy processes for adding users or changing phone trees.

CF Real Estate switched to Dialpad as its primary phone system, consolidating legacy lines and quickly onboarding users via a cloud setup with single sign-on. Dialpad’s mobile calling, SMS, corporate directory, Google Workspace integration, admin controls and analytics improved agent availability and collaboration, sped up IT tasks, and provided better support — allowing the company to communicate more effectively and focus on serving residents.

CF Real Estate Services

Ryan Nigro

Senior VP of IT