Case Study: Austin FC achieves seamless, flexible team communications with Dialpad

Austin FC scores a communications goal and connects 180 employees across 3 locations

Austin FC needed a more modern, flexible communications system to support ticket sales, customer questions, stadium operations, and a remote workforce across three locations. Their previous phone service lacked routing, analytics, and mobility, making it difficult to keep 180 employees connected. Dialpad’s cloud-based business communications platform was selected to replace the old system, alongside integrations with Office 365 and Salesforce.

Dialpad implemented a seamless migration of Austin FC’s business numbers and enabled employees to use softphones on computers and mobile devices, while keeping hardphones in shared locations like concession stands. With Dialpad, Austin FC gained messaging, voice intelligence, and analytics that improved sales coaching, customer service, and staffing decisions. The results included smoother work-from-home support, better visibility into call activity and wait times, and a more efficient communications setup across all three locations.

Austin FC

Ryan Fannin

Vice President of Information Technology