Case Study: One Partner achieves mobile selling and live call visibility with Dialpad

One Partner Stays Connected with Dialpad

One Partner, New Zealand’s leading online finance broker, has facilitated over $200 million in lending for more than 14,000 borrowers. With nearly 20 staff across two offices and remote roles, the team needed better visibility into call analytics and intelligent routing—capabilities their previous provider, New Voice Media, couldn’t deliver inside Salesforce.

They implemented Dialpad Contact Center and Dialpad Meetings to gain live call stats, smarter routing, and integrated conferencing. The result: real‑time analytics in Salesforce, improved routing, and a mobile app that lets the team “sell from anywhere,” keeping staff connected even as most return to the office.

One Partner

Amos Banbury

co-founder and Head of Sales