Case Study: BM2 Freight achieves greater call visibility and 20% efficiency with Dialpad AI

How BM2 Freight Services Futureproofs Operations with Dialpad Ai

BM2 Freight Services, a Northern Kentucky-based transportation and logistics provider, needed a better way to manage customer communications because its legacy cloud phone system was clunky, hard to report on, and offered little visibility into call journeys or staffing performance. The company turned to Dialpad and its AI-powered communications platform to support more open, efficient communication across its business.

Dialpad implemented AI features such as transcriptions and AI Recaps, along with integrations like Salesforce, giving BM2 Freight a clearer view of calls and letting teams stay on one screen. The results included 20% efficiency gains from AI-powered transcriptions, improved call visibility, and easier access to data for better staffing and operational decisions.

BM2 Freight

Kevin Ruschman

Director of IT