Case Study: Healthvana achieves faster patient communication and better support coordination with Dialpad

Healthvana provides a better patient experience with Dialpad's AI-powered voicemail and call analytics

Healthvana, which serves underserved and often Spanish-speaking patients, needed a better way to communicate COVID-19 test results and support information quickly and reliably. Before using Dialpad, the team struggled with a voicemail inbox that didn’t sync properly, making it hard to tell which patient messages had already been handled and slowing down response times.

With Dialpad’s AI-powered voicemail and call analytics, Healthvana’s bilingual support team could automatically sync messages, track who had responded, and manage up to 200 voicemails more efficiently. Dialpad also enabled texting from desktop or mobile, helping the team reach patients faster; as a result, Healthvana reported improved productivity, quicker handling of patient situations, and a more efficient phone support operation.

Healthvana

Gabriella Palmeri

Business Operations Associate