Case Study: WizeHire improves callback time by 50% with Dialpad

How WizeHire improved their callback time by 50% with Dialpad

WizeHire, an award-winning online hiring platform, was growing quickly but its outdated phone system couldn’t keep up with its distributed coaching team and increasing customer calls. The company needed a more scalable contact center solution with better routing, integrations, and call analytics, and turned to Dialpad to help improve support for clients and business owners.

Dialpad implemented intelligent call routing, SMS messaging, call recording, and real-time analytics in one platform, making it easier for WizeHire to manage calls and communications from anywhere. With Dialpad, WizeHire gained clearer visibility into call activity, improved operational control, and cut callback time by 50%, while also being able to add users and adjust routing in just a few clicks.

WizeHire

Melissa Woodring

VP of Client Success