Case Study: CF Real Estate Services achieves faster, more collaborative communications with Dialpad

CF Real Estate Services - Customer Case Study

CF Real Estate Services is a full-service real estate company managing over 90 communities and 25,000 residents across multifamily and student housing. Communication is critical for coordinating property managers and handling resident calls, but their previous cloud-hosted PBX made administration slow and limited mobility — adding users took over 20 minutes, phone-tree changes took hours, and there were no apps, corporate directory, texting, or mobile support.

They switched to Dialpad, rolled out across corporate teams as the primary phone and messaging system. Dialpad’s directory, messaging, and mobile features improved employee-to-employee and resident/vendor communication, made collaboration more seamless, and significantly reduced IT overhead — a clear operational win for the company.

CF Real Estate Services

Ryan Nigro

Senior VP of IT