Case Study: Azusa Pacific University achieves seamless shift to remote learning and streamlined admissions with Dialpad

Azusa Pacific University shifts from in-person education to remote learning with Dialpad

Azusa Pacific University, a comprehensive Christian university with about 1,500 employees and seven regional campuses, needed to rapidly shift from a legacy on-prem telephony system to a cloud-native solution as it moved to remote learning. With a largely distributed workforce and a requirement to integrate with existing cloud tools like Salesforce, APU prioritized ease of use, seamless administration, and features that would support student-facing teams.

APU selected Dialpad Talk and Sell for its integrations, intuitive management, and rapid onboarding; IT set up a dedicated admissions department in about a week and took advantage of free licenses to accelerate adoption. Features like Voicemail Drop and call transcription let admissions staff answer calls remotely and save significant time per outreach, improving efficiency and enabling the university to sustain remote operations effectively.

Azusa Pacific University

Rob Davis

Director of Personal Technology