Case Study: Strawberry Hill achieves higher call volume and lower phone costs with Dialpad

How Strawberry Hill sells more pastries with AI

Strawberry Hill, a family-run bakery with a growing holiday call volume, was struggling with an outdated phone setup across three systems and 48 lines. The company was missing hundreds of calls a day and lacked the reporting and flexibility needed to manage its contact center efficiently, prompting it to look for a better solution from Dialpad.

Dialpad implemented its AI-powered contact center platform, including Real-Time Assist cards that surface relevant information during calls. With Dialpad, Strawberry Hill scaled from missing about 700 calls a day to handling 1,000 calls a day by the next holiday season, and Marc O’Leary said the system paid for itself on day one by reducing long-distance and hold-time costs.

Strawberry Hill

Marc O’leary

Co-owner/executive Director