Case Study: Lakeshore Recycling Systems achieves reliable, scalable cloud communications and efficient call center operations with Dialpad

Lakeshore Recycling Systems - Customer Case Study

Lakeshore Recycling Systems is a Chicago-based waste management and recycling company — the primary recycling provider for all 658 Chicago public schools — formed from a major merger that left the business needing to quickly connect offices and scale communications as it opened additional customer support centers. Their top priorities in selecting a telephony solution were ease of use for agents, improved call-center efficiency, and features like reporting, supervisor dashboards and real-time alerts, plus reliable uptime.

LRS deployed Dialpad across its corporate office and all customer support centers to centralize and modernize telephony. The cloud platform delivered the desired reporting and supervision tools and proved its reliability during a pilot when a recycling truck severed local phone lines; Dialpad remained operational, validating a scalable, resilient communications backbone and improving call-center oversight and performance.

Lakeshore Recycling Systems

Jason Jonelis

Director of IT