Dialpad
171 Case Studies
Case Study: LA Pacific University drives enrollment with Dialpad
A Dialpad Case Study
How LA Pacific University drives enrollment with Dialpad Ai
Los Angeles Pacific University (LAPU) needed a more reliable, simplified communications platform to support its online, flexible programs for working adults. Its existing telephony systems required significant manual setup and management, and they consumed valuable in-house IT resources. LAPU turned to Dialpad and its unified communications platform, including Dialpad AI, to address these challenges.
Dialpad helped LAPU migrate to a new phone system and call center ahead of schedule, freeing up resources with one unified system. The solution also made agents more effective and reduced call audit times, while the Dialpad + Salesforce integration streamlined workflows.
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LA Pacific University
Daniel Terrones
Director of Information Technology