Case Study: Metropolitan Pediatrics achieves seamless multi-clinic communication with Dialpad

Metropolitan Pediatrics connects six clinics with over 42,000 patients

Metropolitan Pediatrics, a six-clinic pediatric practice serving more than 42,000 patients in the Portland area, needed a better way to handle communications. The team was frustrated that even simple tasks like transferring calls were cumbersome, and its old setup made it hard to make changes quickly or support staff and patients efficiently. Dialpad was the vendor chosen to help solve these communications issues.

Dialpad implemented an easy-to-use, cloud-based phone and communications platform that let Metropolitan Pediatrics make real-time changes without submitting tickets, manage new numbers and licenses quickly, and support remote calling from mobile devices. According to the case study, Dialpad saved staff time, kept teams connected across clinics, and made it possible to work from anywhere while still appearing as the office number.

Metropolitan Pediatrics

TJ Anderson

Chief Medical Information Officer