Case Study: Parkway Solutions achieves seamless, efficient client communications with Dialpad

How Parkway Solutions “brings their A-game” to every call

Parkway Solutions, a professional services firm, needed a reliable phone and messaging system to make a strong first impression on every customer call and simplify communications across locations. Using Dialpad, the team wanted a faster, easier way to route calls, handle texting, and support workflows without heavy administrative overhead.

Dialpad implemented a VoIP platform with call routing, SMS messaging, searchable transcripts, and real-time call insights. The setup took about 20 minutes per location, and Parkway Solutions also used a shared text number for multi-factor authentication, which solved a major pain point and made access much easier for the team.

Parkway Solutions

Matthew Fulton

Chief Technology Officer