Case Study: Sonny’s Enterprises achieves scalable AI-powered communications with Dialpad

How this leading car wash equipment business scales with Dialpad Ai

Sonny’s Enterprises, a leading car wash equipment business and the world’s largest conveyorized car wash manufacturer, needed a voice and contact center solution that could scale with its rapid growth across 33 locations. After 22 acquisitions and with 1,200+ employees, the company wanted an easy-to-deploy system that could support mobile technicians and distributed teams; Dialpad Connect and Dialpad Support were selected to meet those needs.

Dialpad implemented a true cloud-based voice and contact center platform for Sonny’s Enterprises, eliminating the need for separate VPNs across locations and enabling use on iOS and Android anywhere. The results included a single robust contact center solution serving 33 locations and AI-powered coaching and sentiment analysis that saved agents 2–3 hours per week each, making their work easier and more efficient.

Sonny’s Enterprises

Dave Richardson

Vice President of IT