Case Study: WeWork achieves reliable global communications and cost savings with Dialpad

Dialpad enables WeWork’s Scalability in Distributed Workforce

WeWork, which operates 700+ buildings and 16,000 conference rooms worldwide, needed a more reliable and cost‑effective way to manage voice communications across a large, distributed workspace footprint. Their legacy phone system was expensive to maintain (many desk and conference phones), hard to administer, and prone to operational headaches and downtime.

WeWork migrated to Dialpad Talk, adopting an all‑inclusive cloud phone system with easy admin controls, 24/7 support, fast number provisioning, built‑in analytics, and spam blocking. The switch reduced operational costs, eliminated major outages, improved call clarity and visibility into usage, and simplified management across buildings and conference rooms.

WeWork

Chad Pierce

Head of Building Technology