Case Study: Quora achieves 50% IT cost savings with Dialpad

Quora Kills the Desk Phone with Dialpad

Quora, a 200+ person tech company, wanted to support its anywhere workers with a fully cloud-based IT stack, but its legacy PBX and desk phone system was creating major limitations around hardware management, training, and on-premise infrastructure. Quora turned to Dialpad to replace its desk-phone-centric communications setup with a more flexible business communications platform.

Dialpad implemented voice, video, messaging, and meetings across any device, with native Google Workspace integration and centralized user provisioning. Quora killed 100% of its desk phones for over 200 employees in just 24 hours, cut onboarding from months to minutes, and reduced IT costs by 50%.

Quora

Ashley Sprague

Director of IT