Case Study: Los Angeles Pacific University achieves seamless phone system and enrollment communication with Dialpad

How this university’s sysadmin star migrated the team to a new phone system and call center—way ahead of schedule

Los Angeles Pacific University, a fully online post-secondary institution with about 3,200 students and 300 staff, was struggling with an unreliable phone and call center setup. Its previous system had poor call routing, outages, weak support, and limited analytics, which created major problems for the enrollment team and IT staff. The university needed a better way to manage calls and student communication, especially text messaging.

Dialpad implemented Dialpad Talk and Dialpad Sell, integrated with Salesforce, giving the university one easy-to-use platform for calling, texting, routing, and analytics. Los Angeles Pacific University went live ahead of schedule, with the system working on day one, and the change freed up IT resources while improving enrollment workflows. The Salesforce integration also helped staff stay in one interface and automatically log communications, creating a big productivity boost for the university.

Los Angeles Pacific University

Anthony Guerrero

System Administrator