Case Study: Elise Buie Family Law Group achieves smarter client communication scaling with Dialpad

How Elise Buie Family Law Group uses Dialpad to grow smarter

Elise Buie Family Law Group, a Seattle-based family law and estate planning firm, needed a better way to scale client communications as call volume grew to about 30 new inquiries per day. Their remote-first team was struggling with manually reviewing calls, spotting trends, and coaching staff effectively, putting lead conversion and service quality at risk. Dialpad provided the communications platform the firm needed to support growth while maintaining compassionate client care.

Dialpad implemented AI Transcription, sentiment analysis, and integrations with HubSpot and Clio, giving Elise Buie Family Law Group better visibility into client conversations and faster coaching insights. The rollout was smooth, helping the team onboard new hires without disruption. With Dialpad, the firm can now quickly identify objections and patterns in calls, improve workflows, and reduce missed opportunities while supporting continued growth.

Elise Buie Family Law Group

Bri Laverdure

Marketing Director