Case Study: Legal Association achieves remote work flexibility and 3+ hours saved weekly with Dialpad

How this legal association saves 3+ hours a week with artificial intelligence

The Legal Association needed a more flexible, cost-effective way to support remote work after its on-prem phone system became a barrier during the pandemic. With different phone setups across locations, the organization wanted one unified voice and contact center solution that could serve its global offices and help its service team stay mobile. Dialpad Support was selected for its cost, features, and ease of use.

Dialpad implemented a unified voice and contact center platform with an app that works on laptops, giving the team more mobility and flexibility across offices worldwide. As a result, the Legal Association can work remotely more effectively and is saving more than 3 hours a week using Dialpad AI, improving productivity and customer service.