Case Study: Builder Prime achieves same-day setup and streamlined customer support with Dialpad

How Builder Prime got up and running in a day with a new business phone system

Builder Prime is a fast‑growing CRM and estimating platform for home improvement contractors that outgrew its ad‑hoc phone setup — the company had a single main number and the founder was taking customer support on his personal cell. As the team scaled after completing an accelerator, they needed voice and text, intelligent call routing, and integration with Front to prevent off‑hours calls and centralize customer communications.

They chose Dialpad for its Front integration, intelligent routing, and startup pricing, getting fully set up in a day with numbers assigned and apps installed on laptops and phones. The result: unified phone, text, and email in one place, better call routing and collaboration across devices, faster support, and estimated savings of over $100/month while gaining a scalable communications system.

Builder Prime

Jonathan Weinberg

Founder